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General Customer Service:

Phone: 1-866-737-4949

Web: (view your account balance and transaction history online)

Mail: Western Union® Prepaid MasterCard® Card c/o BANKFIRST
PO Box 5012
Sioux Falls, SD 57117-9874
Once you receive your card, call 1-866-737-4949 to activate it.

Lost or Stolen:
To report a lost or stolen card, call 1-866-737-4949.

PIN (Personal Identification Number) Changes:
If you have forgotten your PIN or wish to change it, call 1-866-737-4949.

NOTE: There will be a $1.00 fee each time you change your PIN.

Need a Western Union Prepaid MasterCard Card?

Enroll for a Western Union Prepaid MasterCard or call 1-866-813-4052

Already made your cash payment for a Card?

Complete Enrollment

Activate Your Western Union Debit Card

Already received your Western Union Prepaid MasterCard Card?

Access Your Account

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Frequently Asked Questions

Contact Us About Your Card

Western Union Prepaid MasterCard Cardholder Agreement

Western Union Debit Card Cardholder Agreement

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