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      Frequently Asked Questions

      Western Union Money Transfer ® service

      1.
      Who uses the Western Union Money TransferSM service?

      2.
      What is the Western Union Money TransferSM service offered online?

      3.
      What type of credit or debit cards can be used to send a money transfer?

      4.
      Does Western Union participate in the Verified by Visa and MasterCard SecureCode® programs?

      5.
      What is Verified by Visa and MasterCard SecureCode®?

      6.
      How much can I send online?

      7.
      What are Western Union Agent locations?

      8.
      What is the Western Union Money Transfer SM service offered at Agent locations?

      9.
      How do I send money from an Agent location?

      10.
      What do I need to send money from an Agent location?

      11.
      How much money can I send from an Agent location?

      12.
      How are money transfers paid out to individual receivers?

      13.
      How can I find out if my money transfer has been paid?

      14.
      How can I find out if a money transfer is available for me to pick up?

      15.
      How do I pick up a money transfer?

      16.
      What is considered valid identification to pick up a money transfer?

      17.
      During what hours is the service available?

      18.
      How do I find a Western Union Agent location?



      Western Union Money Transfer ® service

      1. Who uses the Western Union Money TransferSM service?

      Anyone who needs to send or receive money quickly from people who are supporting friends or relatives living in a foreign country, travelers, or business people who need to make fast international remittances.

      2. What is the Western Union Money TransferSM service offered online?

      The money transfer service offered online gives consumers and businesses the ability to send money using a Visa® or MasterCard® credit or debit card online.

      Receivers can pick-up funds at Agent locations worldwide within minutes, depending on the hours of operation of the receiving Agent location.

      Learn more about how to send money online.


      3. What type of credit or debit cards can be used to send a money transfer?

      The Western Union Money TransferSM service offered at westernunion.co.uk accepts Visa® and MasterCard® credit or debit cards.

      4. Does Western Union participate in the Verified by Visa and MasterCard SecureCode® programs?

      Yes, we participate in Verified by Visa and MasterCard SecureCode® to help prevent unauthorized use of cards online. When you click the Submit order button, you may receive a message from your card issuer.

      5. What is Verified by Visa and MasterCard SecureCode®?

      Verified by Visa and MasterCard SecureCode® were developed to help prevent unauthorized use of cards online.

      These services use personal passwords or identity information to help protect cards against unauthorized use. They are available for most cards from participating financial institutions.

      Once your card is activated, your card number will be recognized whenever it's used at participating online stores. A window will automatically appear and your card issuer will ask for your password. You'll enter your password to verify your identity and complete your purchase.

      If you haven't activated Verified by Visa or MasterCard SecureCode®, your card can still be used on our site.


      6. How much can I send online?

      The maximum amount of money you can send online within a revolving 30-day period is £500.00.

      7. What are Western Union Agent locations?

      Western Union Agent locations are independent businesses that provide money transfer service to their customers on behalf of Western Union. Outside the UK, agents include well-known financial institutions, post offices, airports, stations, currency exchange offices, travel agencies and other locations.

      8. What is the Western Union Money Transfer SM service offered at Agent locations?

      The money transfer service offered at Western Union Agent locations offers the ability to send money using cash at Agent locations worldwide.

      9. How do I send money from an Agent location?

      The sender initiates the transaction by completing a "To Send Money" form and paying the Agent cash to cover the transfer amount plus applicable fees. The Agent immediately processes the transaction. 

      To pick up the money, the receiver completes a "To Receive Money" form at any Western Union Agent location and provides proper identification. The agent then pays the transfer amount to the receiver.


      10. What do I need to send money from an Agent location?

      Sending money with the Western Union Money TransferSM service from an Agent location does not require credit cards, debit cards, bank accounts or memberships. Customers receiving money only need a valid form of identification and/or, in some cases, depending on the amount of the transfer, senders may need to furnish identification or other information to meet government requirements.

      11. How much money can I send from an Agent location?

      Using an Agent location, you can send as much money as you'd like, although certain security compliance requirements must be met depending on amount sent.

      12. How are money transfers paid out to individual receivers?

      Generally, we pay your money transfer with cash but in some cases, pay out may be made in the form of a money transfer cheque, or a combination of cash and cheque.

      Other restrictions may apply.


      13. How can I find out if my money transfer has been paid?

      Any time after the money transfer has been sent, you can check your Order Status online. All you need is your name and the Money Transfer Control Number (MTCN) printed on your receipt to verify if the money transfer has been paid.

      Find out more about how to check the status of your money transfer.


      14. How can I find out if a money transfer is available for me to pick up?

      You can check your Order Status online. All you need is the sender's name and the Money Transfer Control Number (MTCN) printed on the sender's receipt to determine if the money is available for pick up.

      Find out more about how to check the status of your money transfer.


      15. How do I pick up a money transfer?

      You may pick up your money transfer at any Agent location. You will need to complete a "To Receive Money" form with the following information:

      name

      address

      amount expected

      sender's name

      sender's telephone number

      city and state being sent from

      Valid identification is also required.

      Some restrictions may apply.


      16. What is considered valid identification to pick up a money transfer?

      Identification requirements are determined by your residency status and the amount of the money transfer.

      For UK residents, a passport or driving license with photo is valid. For non-UK residents, a passport, country issued identification or driving license with photos is valid.

      £600 to £1999.99: one form of primary identification verifying the full name.

      Where no primary ID is presented: one form of primary identification verifying the full name (Birth certificate, etc.) and one form of non-primary identification verifying the current/permanent address (utility bill, a letter from a hostel manager confirming temporary residence, etc.)

      For amounts from £2000 and above: one form of identification verifying the full name and one form of identification verifying the current/permanent address. The same document must not be used to verify both name and address.


      17. During what hours is the service available?

      Each Western Union Agent location determines its own hours of operation, and most maintain extended hours, or even stay open around the clock. You can use westernunion.co.uk to find an Agent location that will be open when you want to use it.

      18. How do I find a Western Union Agent location?

      You can use westernunion.co.uk to find an Agent location near you. Or look for Western Union in your local telephone directory.

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      Western Union International Limited, Richview Office Park, Unit 9, Clonskeagh, Dublin 14, Ireland, Registered in Ireland, Company no 372428