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      Frequently Asked Questions

      Sending Cash Payments

      1.
      What is a cash payment?

      2.
      How can I send a cash payment?

      3.
      From where can I send a cash payment?

      4.
      To whom can I send a cash payment?

      5.
      Who do I call if I have a question regarding a cash payment transaction?

      6.
      How do I follow up on the "sent status" of my cash payment transaction?

      7.
      Can I cancel a cash payment transaction after sending it from a Western Union Agent location?

      8.
      How do I find a Western Union Agent location?


      1. What is a cash payment?

      Western Union offers a convenient method for consumers to use cash or a debit card to pay for goods or services purchased via 800 numbers or online.

      2. How can I send a cash payment?

      You can use cash or a debit card to pay for goods or services purchased via 800 numbers or online from a Western Union Agent location. Learn more about how to send a cash payment for purchases.

      3. From where can I send a cash payment?

      Consumers can send a cash payment for goods or services from participating Western Union Agent locations nationwide.

      Contact us to find a nearby, participating Agent location, or find an Agent location online and call the Agent directly for service offerings.

      Find an Agent Location

      Contact Us


      4. To whom can I send a cash payment?

      Currently, participating companies include:

      Continental Airlines

      Aeromexico Airlines

      Mexicana Airlines

      Eastbay Catalog

      Nautilus/BowFlex

      Natural Slimming

      TV Tienda

      Body Flex

      $39 Dollar Glasses

      Todofut
      Don't see a particular company? Contact us at 1-800-238-5772 to learn if we provide service for that company.


      5. Who do I call if I have a question regarding a cash payment transaction?

      Call 1-800-238-5772.

      6. How do I follow up on the "sent status" of my cash payment transaction?

      Call 1-800-238-5772.

      7. Can I cancel a cash payment transaction after sending it from a Western Union Agent location?

      There are no refunds or cancellations allowed once a cash payment has been sent from an Agent location. If a consumer wants to return goods purchased, they will need to follow the return policy and work with the company from which the goods were originally purchased.

      8. How do I find a Western Union Agent location?


      Find an Agent location online

      Call 1-800-325-6000 anytime day or night.

      ¿Habla español? Llame al 1-800-325-4045

      If you're located outside the U.S., look for Western Union in the local telephone directory.


      Other Questions?
      Please contact us by email, mail or phone.


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      Find a Location

      Find an Agent location that is convenient for you.