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By Email
If you have specific questions and would like to contact us via email, please use the form below. One of our customer service representatives will respond as soon as possible.

Email Address 
Subject of Inquiry  
Order Number and Order Date are required if you are inquiring about an existing order.
Order Number 
Order Date 
Money Transfer inquiries: Please include the sender city and state/country, the receiver city and state/country, and the receiver first and last name in the field below.
Detailed Question, Inquiry or Concern 

By Mail
Customer Service in English: 
Western Union Financial Services, Inc. 
P.O. Box 4430 
Bridgeton, MO 63044 

Customer Service in Spanish: 
Western Union Financial Services, Inc.
P.O. Box 130780 
Dallas, TX 75313

Western Union Prepaid MasterCard
c/o BankFirst
P.O. Box 5012
Sioux Falls, SD 57117-9874

Maryland Customers:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Western Union Financial Services, Inc. at Commissioner of Financial Regulation, Attention Complaint Unit, 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, phone 1-888-784-0136.

Texas Customers:
After first contacting Western Union Financial Services, Inc., if you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:

In Person or U.S. Mail: Texas Department of Banking, 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (toll free)
Fax Number: 512-475-1313
E-mail Address: consumer.complaints@banking.state.tx.us
Website Address: www.banking.state.tx.us

By Phone

Customer Service (English) -- 1-800-325-6000

Servicio de Cliente (Español) -- 1-800-325-4045

Find an Agent location -- 1-800-325-6000

Quick Collect® Customer Service -- 1-800-238-5772

Western Union® Money OrderSM -- 1-800-999-9660

Western Union Gold Card Rewards Program (English) -- 1-877-984-0469

El Programma de Premios de La Tarjeta Dorada de Western Union (Español) -- 1-877-984-0464

Western Union Gold Card Phone Service Provider -- 1-888-628-8862

Report a lost or stolen Prepaid MasterCard -- 1-866-737-4949

Change your Prepaid MasterCard PIN* -- 1-866-737-4949

* The first PIN slection is done at no cost. There is a $1.00 fee for future PIN changes.

Business Contact Information
Money Transfer Agent
To become a Western Union Agent call us at 1-800-325-6000 or contact us using the form above.

Learn more 

Money Order Agent
For information on becoming a Money Order Agent, contact us by phone at 1-800-274-2040, or contact us using the form above.

Learn more

Our Affiliate Program
If you own a website and are interested in advertising Western Union online services and earning referral fees, learn more about the westernunion.com Affiliate Program.  

Or write to us at: 
Western Union Affiliate Program 
P.O. Box 6992, M/S M22A2
Greenwood Village, CO 80155-6992

Corporate Contact Information
Corporate Headquarters
P.O. Box 6992
Greenwood Village, CO 80155-6992

Media Relations
Visit our Corporate Site

Investor Relations
P.O. Box 6992
Greenwood Village, CO 80155-6992

Corporate Customer Service
Tom Lysinger
Vice President
Quality and Customer Service
Western Union
P.O. Box 4430
Bridgeton, MO 63044

Corporate Community Development
How to apply:
Written proposals may be submitted to:
Community Relations Manager
P.O. Box 6992
Greenwood Village, CO 80155-6992
Fax +1-720-332-4753